Global Holiday not working on Jan. 1 again

[SteveITS]

Similar to https://www.3cx.com/community/threads/global-holiday.78222/post-360164 again I find the global holiday is not working on Jan. 1, on multiple servers.

The "fix" is to open the Jan. 1 holiday, click OK without changing anything, and then click OK on the Language & Office Hours Settings page. I did not try other combinations.

Call before fix:

01/01/2024 10:39:37 AM - [CM503010]: Call(C:265): Making route(s) from Line:10000<<630xxxxxxx to <sip:[email protected]:5060/UDP>
01/01/2024 10:39:37 AM - [Flow] Target endpoint for 800 is Ivr:800

Call after fix:

01/01/2024 10:41:04 AM - [CM503010]: Call(C:266): Making route(s) from Line:10000<<630xxxxxxx to <sip:[email protected]:5060/UDP>
01/01/2024 10:41:04 AM - [Flow] Target endpoint for HOL is Ivr:HOL

The entry:

Servers are v18 u9.

 

[lucatavola98]

We having similar issue with a virtual extension wich doesn't switch from DND to avalaible during 01-01 global holiday. The customer had the same issue in 26-12 global holiday in Italy.

 

[Evolute IT]

All I can say is that this is fixed in v20

 

[SteveITS]

OK thanks. It worked the last couple years as well, because I've specifically tested it. And it's worked on other holidays' when I've tested but Jan. 1 seems to crop up now and again. We have a relatively new (to 3CX) client who uses the mobile app, and staff were getting calls today. I didn't test every client but our server had the same issue.