Global office hours not switching

[AXISnetadmin]

Hi guys,

I'm configuring global office hours so that extensions go to DND after work hours, however it doesn't seem to have any effect.
I followed the video in https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/
as Its exactly what I was looking for, auto switching to DND after hours in the web client.

I've set the global office hours and nothing happened, so I added a 1 minute break time just in case that was required, still nothing...



Inbound rules have similar office hours..




I've also messed around with Auto switch in the extension forwarding rules settings to use both specific office hours or global office hours. None of the settings seem to switch the extension status from available to DND after hours similar to the video(how it switches status from available to away during break and to DND after hours) in the webclient or the 3cx app. Time on the server is correct and I have a daily 3cx backup setting which runs and emails at the correct time.

Any help is appreciated, thanks

 

[Saqqara]

Make sure the system is using system default office hours - dial *64 on an extension

https://www.3cx.com/docs/pbx-dial-codes/#h.665f9ex1w4m3

 

[VasilisV_3CX]

Hi @AXISnetadmin,

As mentioned by @Saqqara, have you ensured that you've not forced the phone system IN office hours using a dial code?

To revert the setting back to default, dial *640. You should hear the prompt telling you it's following default hours.

Are you testing this from a new, clean extension that hasn't been configured before? It's often best to see that the functionality works on a new extension. Your extension may have an Auto Switch - Automatically switch status to available during office hours, using specific office hours which will be followed rather than the global office hours.

 

[AXISnetadmin]

if I dial *64 or *641 or *64 or *642, I just get a busy tone and not found in the top right corner in the app. I tried this from a new extension as well as mine from webapp and android app.

I set an auto switch before to see its effects and that didnt work either . On the new extension, I didn't set it up. extension statuses is always available for all extensions new or old with or without auto switch...



Something I've noticed is that inbound rules hours work because the out of office settings apply on it. i.e direct to different digital receptionist after hours or direct to voice etc... I have work hours set in global settings, in Sip trunks and in inbound rules. None seem to be changing extension status.

 

[VasilisV_3CX]

Hi @AXISnetadmin,

If you go to Settings >> Dial Codes, does the *64 dial code exist in the "Force 3CX Phone System to IN or OUT of office" ?

 

[Saqqara]

Instead of checking the status of the extension in the application, check it in 3CX management console

Extensions - Highlight extension - Status - will show you the current status of the extension