Google Analytics not working

[ChrisBCH]

Hi,

We have Google Tag manager in place and upgraded to the new live chat, but not seeing any events in Analytics.

 

[NickD_3CX]

Was everything working before you updated the WP Live Chat plugin to 9.4.0, or did you just now enable this?

 

[ChrisBCH]

Just enabled this now after updating to 9.4

 

[NickD_3CX]

In your Google Analytics, do you see events

• chat_interaction
• chat_init
• chat_complete
• chat_offline

?
They should appear in this view if Analytics has been properly setup for your site:



Also is this the view you have, or does it look different?
What did you use to enabled Analytics, ga.js or gtag.js?

 

[ChrisBCH]

Hi,

No, we are using Google Tag Manger - gtm.js

 

[NickD_3CX]

Aren't you supposed to deploy Google Analytics through Google Tag Manager?
Without Analytics, GTM doesn't do much I think...

 

[ChrisBCH]

Yes, normally I'd expect to add tags and triggers for specific events in tag manager itself, this then feeds to Analytics.

 

[NickD_3CX]

When you access your website and interact with the plugin, do you see requests being sent in your Browser Console?

Also, are you using legacy analytics or GA4?

 

[ChrisBCH]

Hi,

No events logged in the browser console. We are sending data to both actually.

 

[NickD_3CX]

Could you send me the website you have enabled this on in a PM so we can check some things?

 

[calebross]

I am experiencing this same issue. How did you resolve this issue? Can you please share here?

 

[ChrisBCH]

I am experiencing this same issue. How did you resolve this issue? Can you please share here?

Not actually resolved, didnt get round to this yet.

 

[calebross]

Could you send me the website you have enabled this on in a PM so we can check some things?

Hi NickD_3CX. Were you able to determine the issue? We are having the same issue and would like to resolve it.

 

[NickD_3CX]

Hi NickD_3CX. Were you able to determine the issue? We are having the same issue and would like to resolve it.

Hi!

To be honest, no, but I have asked our Dev Team to have a look once Update 2 is out. I need to say though, we have it working internally.

 

[E007]

Hi!

To be honest, no, but I have asked our Dev Team to have a look once Update 2 is out. I need to say though, we have it working internally.

Hello was this ever resolved having similar issues.

 

[PanelSystems1996]

We are having the same issue, was anyone able to get this working?

 

[Taigar19]

I suppose this is not working?
I tried to use Google Tag Assistant, to find any events. But no results..

Anyone any luck with this?