Google Chrome plugin click to dial - insert a digit before number?

[Tony Ayre]

As with most internal phone systems, we have a "dial out" code that users must dial before using an external number. However, with the 3cx Google Chrome extension, there doesn't appear to be a way to add this digit to the number?

Is there a way, and I'm being blind?

 

[Andreas Paradisiotis]

Hello Tony Ayre

One way to do that is by using Outbound Rules. Check this doc https://www.3cx.com/docs/manual/sip-trunks/

Thanks

 

[Tony Ayre]

That isn't what I'm asking for I don't think. We already have outbound rules in place - calls with 9 pre-pended get routed to our external lines.

The problem is that if I use the click to dial functionality of the Chrome extension, it dials the number on the page directly, without that 9 pre-pended.

As an example. If I click a number like 01234 123123 the number will be dialed exactly as that, which will result in a failure as that number does not exist on our phone system. What we want is for that number to be dialed as 901234 123123.

 

[Mike Cartwright]

Interesting. Never had an issue with with making outbound calls using external numbers. The Outbound rules we've set already does it for us.

 

[DL_]

That isn't what I'm asking for I don't think. We already have outbound rules in place - calls with 9 pre-pended get routed to our external lines.

The problem is that if I use the click to dial functionality of the Chrome extension, it dials the number on the page directly, without that 9 pre-pended.

As an example. If I click a number like 01234 123123 the number will be dialed exactly as that, which will result in a failure as that number does not exist on our phone system. What we want is for that number to be dialed as 901234 123123.

Can't you add another outbound rule that checks the length of the number being dialled. If it is longer than, for example, 6 then prepend the digit 9 to it?

 

[Mike Cartwright]

Can't you add another outbound rule that checks the length of the number being dialled. If it is longer than, for example, 6 then prepend the digit 9 to it?

@TONY. Have you tried this yet?