Solved Google Cloud Upgrade of Speed leads to change of IP

[phvoip]

Hello everyone.


Just want some help here or clarification.
Earlier today 8am (+08:00) I did some upgrade with the instance in google cloud.
My problem was i that i can't access the remote portal. company.3cx.jp
This site can’t be reached
company.3cx.jp took too long to respond.

although the phones on the premise of the company is working as of now.
still can't access the remote portal.

The External IP on google cloud change to a new one.
The customer.3cx.com displays the new IP.
should i just wait?
Or should i do something?

 

[cobaltit]

Can you access it via IP? If so, you just need to wait for DNS to update

 

[phvoip]

Hi Cobaltit,

Yes I can access it via the public IP.
Thank you for your reply.

 

[JohnS_3CX]

Hi @phvoip

Connect to the machine via IP

Then make sure you change your Networks Settings > External IP Configuration > Dynamic Public IP and press OK

The system will detect the change of public IP and the FQDN will update the DNS entry to the new IP. It will take up to 6 hours for the change to take effect.

 

[StefanW]

Better would be to reserve your IP in Google to be static and not ephemeral!

 

[phvoip]

Hello Guys, thanks for the response.
All working now.

 

[JohnS_3CX]

Glad to hear it was resolved