I just changed our transcription engine from Google to OpenAI. Per Call Log, there's only been one call since the change, from me to myself to verify that I configured the transcription correctly. However, as I dig through reports to see what different areas show, I'm showing sentiment scores for calls over the last 30 days. I'm also seeing summaries of calls I had well before now.
Did the Google Transcription engine add this ability? This is all rather poorly documented.
Did the Google Transcription engine add this ability? This is all rather poorly documented.
