Grandsteam HT-286,cannot receve incoming call

[michael]

I have a audiocodes mp-114FXO and grandsteam HT-286 adapter. everything works fine except the phone connected to HT-286 cannot receive the call.either internal or external. I can make any call from this anolgy phone.here is some log.

16:47:08.680 CallConf::Rejected Call (C:6C) is rejected: Destination is not answering
16:47:08.680 StratInOut:nCancel Call from Ext.100 to 103 has been terminated; reason:
16:46:53.883 StratInOut:nHangUp Call from Ln:10000@Audiocodes to 103 has been terminated
16:46:53.258 CallConf:nIncoming Incoming call from Ext.100 to sip:[email protected]:5060
16:46:39.867 CallConf:nIncoming Incoming call from Ln:10000@Audiocodes to sip:[email protected]
Thanks in advance.

 

[NigelG]

Hi,

A couple of questions first please.

Does the HT-286 show as registered in the 3CX control panel? if unsure then try powering the HT-286 down then power up and look in the server status window.

When calling the HT-286 extension (I assume that it is ext103) does the green light on the HT-286 flash to show incoming call ?

Are you using a static or dynamic IP address on the HT-286 ?

Regards
NigelG

 

[michael]

yes,it is registered. and the green light is not flash. I am using a DHCP. But finally I found i have to rebbot serval times to get it work. I guess it is a firmware bug?