Incoming calls are "basically" immediately forwarded, to the trunk number on the PBX. First check the 3CX Activity log (verbose) to see if 3CX is getting an Invite, on an incoming call. Be certain that the IP and port (3CX destination) is correct on the gateway. Also confirm that it is set as "one stage" dialing.
Thank you for the reply this is what the activity log says:
06/25/2022 3:13:52 PM - [CM102001]: Authentication failed for AuthFail Recv Req INVITE from 192.168.0.118:5060 tid=68b0ae1393a4dee3 Call-ID=
[email protected]: INVITE sip:
[email protected]:5060 SIP/2.0 Via: SIP/2.0/UDP 192.168.0.118:5060;branch=z9hG4bK68b0ae1393a4dee3 Max-Forwards: 70 Contact: <sip:192.168.0.118:5060> To: <sip:
[email protected]:5060> From: ""<sip:
[email protected]:5060>;tag=25261d941bf35982 Call-ID:
[email protected] CSeq: 19221 INVITE Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE, UPDATE, PRACK Content-Type: application/sdp Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:
[email protected]:5060",nonce="414d535c18c7a92058:a85c7856ae2834730c2eb6c2f0eed0c7",response="4aacc29bc5864d28a77c777d0eb6211a" Supported: replaces, timer, path User-Agent: Grandstream GXW4108 (HW 2.3, Ch:3) 1.4.1.5 Content-Length: 344 v=0 o=system 8003 8001 IN IP4 192.168.0.118 s=SIP Call c=IN IP4 192.168.0.118 t=0 0 m=audio 5016 RTP/AVP 0 8 18 4 2 103 101 a=sendrecv a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:18 G729/8000 a=rtpmap:4 G723/8000 a=rtpmap:2 G726-32/8000 a=rtpmap:103 PCMU/8000 a=ptime:20 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-11 ; Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings