After upgrading to V20, one of our Grandstream gxp1760w phones wont connect. We had to reinstall the SBC at the same time but that shows as green in the admin pages. The phone seems to provision, I have tried factory reset, updating the firmware, deleting and recreating the phone on the users tab and each time the phone re provisions but it never connects? Any ideas where I can start to diagnose this?
All I can see in the event log is things like "Provisioning file for {MAC Address} of user {UserId} requested by {IP Address} was successfully generated" and then "Provisioning file for /provsioning/{code} requested by {IP Address} could not be generated. These messages are from the IP and MAC of the phone i am trying to configure. It does seem to be provisioned though as i have to then login with the details from the IP phone tab to view the phones web interface.
All I can see in the event log is things like "Provisioning file for {MAC Address} of user {UserId} requested by {IP Address} was successfully generated" and then "Provisioning file for /provsioning/{code} requested by {IP Address} could not be generated. These messages are from the IP and MAC of the phone i am trying to configure. It does seem to be provisioned though as i have to then login with the details from the IP phone tab to view the phones web interface.
