Grandstream GXW-4104 stops answering inbound

[glillich]

Hi,

I have a Grandstream GXW-4104 with firmware 1.0.1.25. It took me awhile to get connected, but, it appeared to be working correctly. Now I noticed that it stops answering incoming calls after an undetermined amount of time. When a call comes in none of the line lights indicate an incoming call and it just continues to ring. I can make outbound calls fine when it isn't answer inbound calls. I can access the units via the web interface and rebooting the unit fixes the problem, but, after about 8 hours it stops answering any of the lines. Are there some settings I should check or is it defective?

Thanks,
Geoff

 

[glillich]

You know I almost did get a patton 4114 and I saw a lot of comments saying how the Grandstreams worked fine. I found a package deal for the Grandstream and 3cx and pulled the trigger. The vendor also said they had good luck with the Grandstream. Next time I will go with my gut.

 

[glillich]

I bought the package from: http://www.888voipstore.com

It was my decision to purchase it, they called me up after I placed the order and as I was talking with the rep I voiced my reservations going with the Grandstream and he said they have had good luck with them. I E-mailed them to see if I could send back the Grandstream and get the Patton instead.

I also tried moving the lines to ports 3 and 4 to see if that helps. I read that the Grandstream prefers the higher numbered ports.

 

[igor.snezhko]

I had the exactly same problems until physically replaced 4104 to another one (from new arrival). Try to change the unit. If the problem will not disappear, try to use 4108.

 

[glillich]

The unit being defective could also explain why it was so difficult getting it to register with 3cx.