Grandstream HT801 not provisioning

[Andy Dame]

HT801 V 1.0.27.2

3CX Cloud hosted V16.0.9

There is no SBC server on site.

Followed the instructions from: https://www.3cx.com/voip-gateways/grandstream-ht-fxs/#h.jidr4hy42u5 to the letter. I am still getting “authorization-ID and password match the ones in extension settings” on the 3CX.

When selecting Provising method local or SBC, the local option will not saave the .cfg file but when selecting the SBC option and providing the cloud ip address for the hosting site it saves.

After defaulting then upgrade to current version on the HT801, saved the .xml file from the 3CX.Re-boted the HT801, then loaded the file per the directions, still fails to register. Any ideas?

 

[jcostlow]

The HT801 has to be provisioned on the same LAN as the PBX or behind an SBC.

It won't register with direct SIP/STUN.

 

[leejor]

You may have to manually fix any settings that did not configure correctly, then prevent the HT801 from doing any further updates. ...or manually configure from scratch.

This deals with the HT802.

https://www.3cx.com/community/threads/fxs-using-stun.63331/

There are a number of posts on the HT801,if you do a search, most, about using it with fax machines