Hi Arnaud,
Thanks for bringing this important topic up again.
As a 3CX Partner, we also have a significant number of clients who are eagerly requesting this feature. For larger organizations with distinct departments (e.g., Sales, Support, HR), a single company-wide phonebook becomes cumbersome and raises data relevancy concerns.
While we wait for an official feature release, I'd like to ask the community and the 3CX team: Are there any recommended workarounds or best practices to achieve a similar result? For instance, has anyone found success using a specific CRM integration or provisioning method to limit phonebook visibility for certain groups of users?
At the same time, considering this has been a highly requested feature since as far back as 2018, we would be very grateful if the 3CX team could provide an update on its development roadmap. Knowing if this is being considered for a future release would be incredibly helpful for managing client expectations.
Thank you to everyone for your insights.
