Group Member call notification

[Samraby]

We are trying to setup the following:

We have 3 users in a group

If someone Calls User A , User's B & C's BLF Light for User A Flashes and they can pickup

however there is no sort of desktop notification to users B & C

Is there a way of notifying them that User A is getting a Call ?

We will need this to work for both Soft phone and Yealkink Deskphones

Thanks

 

[Evolute IT]

If you use the Webclient, they will see the person's card with a blue bar (which contains the caller ID, and they can click to pick it up). There's no direct way of "notifying" beside BLF + Webclient.

Simple as that.

 

[Samraby]

Hmm, that's a bit of a pain.

Maybe there is a better solution to our problem

We have the CEO's line and he has 2 PA's

We want their phones (or softphones) to noifiy them he has a call.


Could we use the call flow designer to say send his calls to the 2 PA's first then potentially to him ?

 

[Evolute IT]

The CFD can't do that since once the call is transfered out of it, it has no control over the call.

It's not really a pain, you just have a specific use-case. There's no way to notify the others unless you use a RG or queue.