Solved Group Pickup on Multi-Tenant

[lancerichards]

Hi Team,

We have identified that Group Pickup (*20*) is answering calls across departments. (ie Customer in Department A can press Group Pickup and gets a call from Customer B)
This is a bit of a problem, as we had a customer answer another customers call.

Is this something which has been identified already and is on the roadmap to make it restricted to the department?

Best,
Lance

 

[lancerichards]

I think that this is perhaps the issue? (It was not selected)

 

[NicholasP_3CX]

This is the reason why we always recommend setting up a new Multi-tenant instance, from the downloads page of the customer/partner portal, to prevent issues like this arising.

 

[lancerichards]

I absolutely agree with you @NicholasP_3CX however, we were an extremely early adopter and deployed long before the Generated XML existed.

Good to know this is a standard thing turned on by default now for new installs.

Best,
Lance