Group Texting

[lritpeter]

When receiving a group chat from a client, responses are coming in individually from each of the people the client has in the chat. How to combine all users in responses?

 

[TheodorosG_3CX]

Let's say for example that you are receiving an incoming chat to a queue with a Ring All strategy. In other words this is a group chat and all agents will receive the chat. The agent that will select to Take Over he is the one that will continue the conversation without other agents being notified.

 

[lritpeter]

Let's say for example that you are receiving an incoming chat to a queue with a Ring All strategy. In other words this is a group chat and all agents will receive the chat. The agent that will select to Take Over he is the one that will continue the conversation without other agents being notified.

Yes, that would apply to a chat queue. However, this is a group text sent to an individual user with a DID and SMS enabled.

 

[TheodorosG_3CX]

Just to clarify, are you routing the chat to a Group of extensions or to a specific extension?

 

[lritpeter]

I'm not routing it anywhere. SMS is enabled for that DID through Voxtelesys and that DID is assigned to that users ext and only that user.

 

[TheodorosG_3CX]

Can you please show me your configuration with screenshots(ensure that sensitive information is hidden)?

 

[lritpeter]

Can you please show me your configuration with screenshots(ensure that sensitive information is hidden)?

What do you want to see specifically? The Voxtelesys DID config? The 3CX user config? Inbound rules?

 

[TheodorosG_3CX]

The sms routing configuration in the System Owner extension.

 

[lritpeter]

The sms routing configuration in the System Owner extension.

I don't see SMS Routing under the system owners extension. Are you talking about in SIP Trunks and then the SMS tab?

 

[TheodorosG_3CX]

You may also check guideline below:
• https://www.3cx.com/blog/docs/sms-configuration/

 

[lritpeter]

You may also check guideline below:
• https://www.3cx.com/blog/docs/sms-configuration/

So the guide said it is no longer needed to configure routing for each number. So what am I looking for here?

 

[TheodorosG_3CX]

This is regarding the change for the SMS configuration from the management console to the web client.
Please check and let me know the routing.

 

[lritpeter]

This is regarding the change for the SMS configuration from the management console to the web client.
Please check and let me know the routing.

SMS is configured per the guide you sent. So I'm still not sure what config you need to see.

 

[TheodorosG_3CX]

In the DID numbers is it assigned to an extension?

 

[lritpeter]

In the DID numbers is it assigned to an extension?

Yes of course. Otherwise he wouldn't get any texts at all to his DID.

 

[TheodorosG_3CX]

So the SMS is also sent to other extensions?

 

[lritpeter]

So the SMS is also sent to other extensions?

We have SMS enabled for the main office number which goes to a specific queue. That is working fine. Then this individual user has his own DID with SMS enabled on the Voxtelesys side. According to the techdoc you sent earlier. Update 6 and above SMS is enabled by default on the 3CX system if the carrier supports it.

 

[TheodorosG_3CX]

It is enabled for all the extensions. Meaning that previously you needed to enable the SMS option for all the extensions. Now it is enabled by default for all the extensions.

 

[lritpeter]

It is enabled for all the extensions. Meaning that previously you needed to enable the SMS option for all the extensions. Now it is enabled by default for all the extensions.

Correct. So there is no longer a System Owners SMS config then right?

So back to the issue at hand. The user can get SMS messages directly to the DID that is assigned to him and only him. However, when an external number sends him a group message. He gets all the group members responses sent to him individually.

 

[TheodorosG_3CX]

So the group is created externally and is pointing to this DID.
This is though expected as all externals will always point to the same destination.