groups showing wrong caller i.d.

[steve997]

Hi,
I'm using 3CX version 12.5

I have made a GROUP comprising 5 phones and called it 'main'. When an incoming external call is coming in, all the phones show 'main' as the caller i.d. however I still want the original call number id to be displayed.

FYI, if the call is answered on one phone then transferred to another, it will then show the original caller i.d.

I used to have this working fine in version 11. Not sure what we did originally or if anything changed between versions... any help greatly appreciated.

Cheers Steve

 

[leejor]

You might try removing, or changing, the option of having the Ring Group name added to the caller ID. See what shows up when you do that. then try adding it back again. The RG name may be "pushing aside" the actual caller ID in the sets display

 

[steve997]

Hi Lee,
I'm not that great at 3CX yet.. where do I look for that option?
Cheers,

 

[leejor]

You should find the option under...Settings/General/Global Options

What type of sets are you using? I came across this...

http://www.3cx.com/forums/caller-id-to-display-vs-ringing-group-name-30476.html

 

[steve997]

yep, I'm on SNOM 870 as well. I'll check those settings on the sets tomorrow when I pop into the office.

 

[steve997]

OK, had success thanks to your posts.

There’s two ways: You can change the Snom 870 preference setting for Number Display Setting from NAME to NUMBER.
The problem I think with that is it will always show only the incoming number, even if the incoming call is an IP phone with a name ID attached.

The better option is in 3CX - SETTINGS / GENERAL / GLOBAL OPTIONS and untick the Inbound Name to Caller ID option.

Many thanks for your insight..