Help: Gateway always say Busy

[zhangjx99]

Hi there,

I have setup a generic type SIP gateway, and no issue to register to 3CX server, howeve, when I dial to this FXS gateway, it always reply Busy (for sure it is not).
For the 3CX supported GXW gateway, no such issue.
Q1: anything wrong with my setting?
Q2: Notice that there is license limit warning message, what does it mean? my license is SB and there is no active call at all.

Logs:

16:52:55.843 [CM503020]: Normal call termination. Reason: Busy
16:52:55.843 [CM503016]: Call(245): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
16:52:55.828 [CM503003]: Call(245): Call to sip:10.100.4.65:5060 has failed; Cause: 486 Busy Here; from IP:10.100.4.65:5060
16:52:55.687 Active calls counted toward license limit: [245]
16:52:55.421 [CM503025]: Call(245): Calling PSTNline(Ln.21815@DYS_CNG2P2)@[Dev:sip:[email protected]:5060]
16:52:55.359 [CM503004]: Call(245): Route 1: PSTNline(Ln.21815@DYS_CNG2P2)@[Dev:sip:[email protected]:5060,Dev:sip:[email protected]:5060]
16:52:55.343 [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:52:55.343 [CM505001]: Ext.10000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.12857.0] PBX contact: [sip:[email protected]:5060]
16:52:55.296 [CM503001]: Call(245): Incoming call from Ext.10000 to <sip:[email protected]:5060>

 

[leejor]

So the incoming trunk is set to send the call to Ext 23? Which is forwarded to 21815 ?

16:52:55.421 [CM503025]: Call(245): Calling PSTNline(Ln.21815@DYS_CNG2P2)@[Dev:sip:[email protected]:5060]

which is what exactly? Is it another outside call attempt?

 

[N_G]

Probably the gateway is not detecting a hang up and tieing up the call and therefore a license. Use a supported gateway is the solution