Help locked out yealink t46s

[Nctsupport]

Help locked out yealink t46s after deleting instance, didn't write down provisioning info

 

[Saqqara]

Factory default them by holding down the ok button until you get the reset option

 

[Nctsupport]

The OK button restores to factory but with the password 3cx password that was provisioned. which i dont have

 

[Wesley Telecomlijn]

https://www.3cx.com/blog/releases/lets-encrypt-expiration/

 

[Nctsupport]

I got that update in another instance of mine but I would have no way of adding it to the pbx with that update. Also my pbx's are hosted not local.

 

[SweetAction]

The OK button restores to factory but with the password 3cx password that was provisioned. which i dont have

That's not normal. If you are running standard 3CX firmware on the device, a factory reset will wipe even password.
Process: https://www.3cx.com/sip-phones/factory-reset-yealink/

You can reflash the firmware if you need to as well which will wipe it:
https://support.888voip.com/article/280-how-to-use-the-tftp-recovery-mode-on-yealink-devices

default login is admin/admin

 

[JohnS_3CX]

The OK button restores to factory but with the password 3cx password that was provisioned. which i dont have

Explain what you mean, write down step by step what you do and what the phone shows.

 

[Nctsupport]

Yealink t46s completely locked out.

I've tried holding the OK button for factory reset, the phone reset to factory but with the password generated by 3cx when it was provisioned.

I no longer have access to PBX and extension credentials where the password would be.

so bein locked out of phone i cant point to provision URL

the phone is blank with nothing on it looks like a brand new phone out of the box, with out any access

 

[JohnS_3CX]

A few things don't add up..

- If you cannot access the phone, how do you know that it is being blocked by the 3CX password as opposed to something else? The only way you could verify that was if you had the 3CX password and successfully logged into it, which you said you don't..

- The 3CX firmware is not password protected. Our templates do not enforce password protection against resetting, I'm not aware of any conditions that can lead to a lockout when using a T46S in a supported manner.



I would speculate you probably had phones that were locked by the seller / phone company that provided them, and they are not running 3CX firmware. That could maaaaybe put you in such a situation. If I was you I would try to:

a) Use DHCP Option 66 to provision the phone without interaction, and hopefully provision a new password on it (doubtful)

b) Contact Yealink for help directly or look in their help documents

c) Contact the seller for help (in case you were sold locked phones in the first place)


This is definitely an unusual case which does not match the behavior of the firmware we provide.

 

[Nctsupport]

A few things don't add up..

- If you cannot access the phone, how do you know that it is being blocked by the 3CX password as opposed to something else? The only way you could verify that was if you had the 3CX password and successfully logged into it, which you said you don't..

- The 3CX firmware is not password protected. Our templates do not enforce password protection against resetting, I'm not aware of any conditions that can lead to a lockout when using a T46S in a supported manner.



I would speculate you probably had phones that were locked by the seller / phone company that provided them, and they are not running 3CX firmware. That could maaaaybe put you in such a situation. If I was you I would try to:

a) Use DHCP Option 66 to provision the phone without interaction, and hopefully provision a new password on it (doubtful)

b) Contact Yealink for help directly or look in their help documents

c) Contact the seller for help (in case you were sold locked phones in the first place)


This is definitely an unusual case which does not match the behavior of the firmware we provide.

TY!.......not saying 3cx locked it but the software did provide the password for provisioning them, what sucks i dont have the instance.

but ill try DHCP option 66

 

[khoiusa]

Holding down the "OK" button should hard reset it, letting it reset the password.