HELP : Transferred calls connecting to each other

[aaroncliffe]

Hi,

I'm having an issue with transferred calls being connected to each other instead of the extensions they were transferred too.
It doesn't happen every time but since installing the PABX 4 weeks ago it has happened 3 times. The client is very worried about confidentiality and having to clients talking to each other is a major issue for them.
Both calls come in on the same SIP line.
I've looked through the log files but I couldn't see anything out of the ordinary. In saying that I'm not an expert by any means.

If anyone has had this issue or similar I would love to hear what you do it sort it.

If you need more info on setup just let me know.

Aaron

 

[leejor]

I'm having an issue with transferred calls being connected to each other instead of the extensions they were transferred too.

You'll have to provide a bit more detail about how the transfer is being done, the make/model of the sets (is this happening on more than one?), and who is it exactly that the caller gets transferred to?