Help - Which logs to preserve for one-way audio troubleshooting?

[LD1]

Hi,

We are having one-way audio issues intermittently with the WebClient. We have been logging in "VERBOSE" until the error occurred again. Now that it has happened 3 times this morning, which logs do I need to preserve in order to open a trouble ticket?

 

[YiannisH_3CX]

Hello @LD1

I would recommend opening a ticket and let support ask you for the necessary files. Since you are having issues with the web client support may require additional information to be able to troubleshoot. If you had verbose logging while the issue was happening you can generate the support info from the support tab on the top right of the management console and keep them just in case.