Help with call flow from voicemail

[IAJack]

My organization needs some help with call routing from voicemail when you hit a number.

Example; Currently when a call goes to voicemail and you hit zero while the voicemail message is playing it will then take you to a digital receptionist.

Where do we change what happens when hitting a number while in voicemail?

Sorry but the person with our org. who was very knowledgable on 3cx left us and we are having to learn on a sharp curve.

Thank you

 

[IAJack]

I think I found the anwerto my own question.

When hitting 0 ot goes to the operator and as I understand it you can only have one operator ext. ?

We have many departments and would like them to each go to a different receptionist but it looks like that is not possible?

 

[leejor]

You would have to forgo having a single receptionist, and in place, substitute (forward reception extention to) a digital receptionist (IVR), where callers could choose where their call routes.