Help with emergency call flow / dialler app

[rcanpolat]

I'm trying to make an emergency call flow / dialer app.

1. What I want is a user dials an internal extension.
2. This extension hunts through a list of other users.
3. Who ever answers i want them to hear an audio playback
4. I then want them to be able to speak with the original caller.

1 problem I'm facing is i need to specify a "make call from" in the Call Flow Designer. This causes the "make call from" extension to ring when the call flow is initiated and needs to be answered.

 

[edossantos]

In your case, you should configure a ring group for point 2. Then, the CFD App should specify "Make call from" = Ring Group Extension number. This way, the ring group starts ringing, and as soon as someone picks up, the call will be sent to the specified "Destination". Then, you need to set this Destination to the IVR that will give you the options.

 

[rcanpolat]

This is working great now but I did notice one issue you may be able to help with. If a member from the ring group answers and hangs up the phone within a few seconds the call flow stops. Would it be possible to monitor the duration of the call and restart it if none of the group members ever reach the destination of the IVR?

 

[edossantos]

This is working great now but I did notice one issue you may be able to help with. If a member from the ring group answers and hangs up the phone within a few seconds the call flow stops. Would it be possible to monitor the duration of the call and restart it if none of the group members ever reach the destination of the IVR?

Unfortunately there is no way to monitor this from the CFD app. The Make Call component just "asks" the 3CX server to make that call, but it can't do anything related to it afterwards.