Not sure if this is possible but we have a helpdesk admin whose task is to manage the adds/moves/changes for users including phones and extensions. Currently, she can assign and remove extensions but we also want her to be able to provision/de-provision phones. We don't want her getting access to things like enabling recording (privacy issue) or making changes (even accidentally) to the main lines. She currently has "Manager" role. Is there a way to customize rights?
Also, we have 2 receptionists who we want to be able to set the holidays for the system AND record the main attendant greeting. Any suggestions please how to give them these access?
Also, we have 2 receptionists who we want to be able to set the holidays for the system AND record the main attendant greeting. Any suggestions please how to give them these access?
