Hide incoming Caller ID and Display Name from Call Center Agent

[igor.snezhko]

Hi!

We received a request from our large customer, which we cannot solve. At the same time, I know that this is the common feature in other PBXs.

I need to hide the incoming Caller ID and Display Name from the call center agent for privacy reasons. It is necessary to suppress (hide) it in the 3CX Client for Windows and/or the web client but show in Reports.

Is it possible to do in 3CX? Maybe with a help of VAD?

 

[YiannisH_3CX]

Hello @igor.snezhko

Please note that the CFD cannot manipulate the caller ID. You could hide it from the agents using a reformatting rule but that would also hide it from the reports as the PBX saves the number after the reformatting takes place. Since you are using 3CX clients i cannot think of a way of achieving the requested functionality.
I would recommend posting this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.