HMRC Access Code and Digital Receptionist

[colchester telecom]

Has anyone experienced the issue with the IVR and incoming calls with an HMRC Access Code.

In the UK the HMRC will generate an automated incoming call to the 3CX with a announcement containing an authorisation number.

The site has the IVR setup and incoming callers dial the required extension, so when the HMRC call in it is routed to an extension with the first 3 digits of the Access Code.

I need to get the HMRC incoming call to be routed to one particular extension whilst keeping the IVR running.

Thanks, Jerry

 

[Saqqara]

The only I can see to overcome this issue , is to use CID inbound rules

https://www.3cx.com/docs/manual/inbound-did-call-routing/

 

[leejor]

To be clear, is the call, into the 3CX IVR an automated process? Not being familiar with HMRC, perhaps you can explain the call flow, from the start, in a bit more detail. Does the caller dial into another destination, that is passing the call onto 3CX?