Hold music - idle timeout - ring the extension

[Felicia King]

I have been trying to find where to configure the idle timeout for hold music. Hold is a setting unique to each extension, so I thought that it would be a configuration on a phone extension, but I do not see it in there. I have searched the manual and forums and don't see any other posts talking about how to configure the duration of time that a call can be put on hold before it times out and rings back the phone that put the call on hold. I know where to configure the park duration, but this is a hold setting question.
I would appreciate any guidance on this.

 

[Evolute IT]

I have been trying to find where to configure the idle timeout for hold music. Hold is a setting unique to each extension, so I thought that it would be a configuration on a phone extension, but I do not see it in there. I have searched the manual and forums and don't see any other posts talking about how to configure the duration of time that a call can be put on hold before it times out and rings back the phone that put the call on hold. I know where to configure the park duration, but this is a hold setting question.
I would appreciate any guidance on this.

Hold cannot do that. Only the call parks.

 

[Felicia King]

Thank you for the feedback. I already have the park configured for 6 mins. I'll check with the client to find out if they are just misusing the options selecting hold when they should be parking the call.

 

[Evolute IT]

Thank you for the feedback. I already have the park configured for 6 mins. I'll check with the client to find out if they are just misusing the options selecting hold when they should be parking the call.

Depending on the phone, it may have also a "Hold Tone" to remind the person that there's a call on-hold. My Yealink T46S does that.