hold music

  1. Arthur.b

    How to play hold music continuously between different queues?

    I have an issue I’d like your opinion on: How can I create 'clean' transitions between queues without the hold music cutting out? Here is the specific scenario:An incoming call hits the 'Accounting' queue (3 agents). After 30 seconds without an answer, it rolls over to the 'Administrative'...
  2. architechture

    User Choice during On Hold

    Is it possible to accept keypresses during on hold and branch? The idea is, we put a caller on hold and a message comes up press 1 for Spanish or continue listening for English. Thanks!

  3. Set MCast button / disable being put on hold when dialling Multicast Group

    Hello, I am hoping that I have just missed something super simple and obvious and that someone can help. I haven't been able to find any forum posts having similar issues. I know that our broadcasting works, as I have been able to do it, so I doubt it is a setting there. We are unable to get...
    • k.davies
    • Thread
    • fanvil x5u hold hold music multicast paging groups
    • Replies: 3
    • Forum: Fanvil

  4. Can't point queue to general 'Music on Hold' shuffle list

    Hi there, I'm having some issues. When anyone calls, they get our IDR. The IDR goes to a number of queues. What I want to happen is this: When anyone gets through to a queue, I want the hold music/sound file to shuffle, and importantly, play from the start. In the 3CX console, I can find...

  5. Rights-free replacement hold music?

    One of our clients is a charity dealing with sensitive matters; as such the standard 3CX hold music is a little upbeat for clients calling in who may be very upset. Can anyone please recommend a repository of rights-free music that I could upload?
  6. Felicia King

    Hold music - idle timeout - ring the extension

    I have been trying to find where to configure the idle timeout for hold music. Hold is a setting unique to each extension, so I thought that it would be a configuration on a phone extension, but I do not see it in there. I have searched the manual and forums and don't see any other posts talking...

  7. Multiple music tracks on hold issue

    Hello guys, I tried to find the best place for this query by searching for existing similar threads, I think this may be the closest I will get, but if this is not the case, my apologies. Working on a pre-existing config for a client: Enterprite Annual license, expires 2023, v 16.0.9 - think...

  8. 3CX Extension for Google Chrome - Web phone

    Hello all. We have an issue which we are only seeing on MAC users running Google Chrome and the 3CX web extension for click to call. The extension correctly underlines telephone numbers on web pages. The user is able to click on the telephone number and it is loaded correctly into the 3CX...

  9. Solved Volume on hold music

    Hello, I had a lot of requests from customers to turn the volume of the hold music down. Because it is very loud. And I cannot find that option in 3CX?

  10. Hold Music for Differant Numbers

    Good Day, I have one cloud solution with 4 SIP Trunks for different branches. How can I apply different hold music for each branch ? Regards Janus

  11. Name of Hold Music

    Hello, When placed on hold at our workplace we receive a rather jazzy hold music. Does anybody know the name of it as we've had a request from a customer. Thanks,
  12. Felicia King

    Multicast after V16 upgrade not working

    Multicast Paging on several phone systems we manage worked fine in V15. After the upgrade to V16 it does not function properly. All phones subscribed to the multicast paging group all play the same on-hold music. The only way to stop it is to press end call twice on the initiator phone. This...

  13. Streaming Music on Hold

    I know this is an old subject but I cannot find any recent updates on the topic of streaming music on hold. I know all the legal issues surrounding rebroadcasting music however we operate our own radio station and would like to stream the content when callers are on hold. Can anyone tell me if...

  14. 3CX Hold Music Not working with verified files

    So we have a customer that we just upgraded to the most recently release of 3CX 15.5 last weekend. The server is running on a Windows server 2012 R2 VM, running on a 2012 R2 host. We upgraded them from version 12 to 15.5 (not directly, we went to 12.5, then 14, then 15)... So when the customer...

  15. Flexible Hold Music Assignment - Feature Request

    Hello all, I've noticed a few posts regarding hold music but wanted to submit a more generic post on this feature. Currently there are numerous options for hold music, slots and playlists. However these are only applicable to hold and now queues. It would be greatly beneficial to allow Shared...
    • the20
    • Thread
    • extension group hold music hold music flexibility shared parking hold music
    • Replies: 2
    • Forum: Server

  16. Hold music not working

    I'm using the latest version 15.5 with the newest service pack. Recently we've noticed that music on hold just stops working for no reason. The configuration hasn't changed, nor has the .wav files we're using. They are in the correct format, and the 3CX Audio Provider service is running...
  17. rjm2884

    Anyone know where to download hold music?

    We are looking to download hold music and wanted to check here first of any suggestions. Preferably not elevator music or music that will put our customers to sleep.

  18. 3CX Hold Music / Line in

    Multi tiered questions! We have a customer that has a 3CX server that is still on an old version (12 or 12.5). We did not upgrade them them because they actually have an iPod feeding an audio line in for their hold music. This feature was removed in some versions of 3CX and this was important...

  19. Digital receptionist ring rather than hold music

    I would like to set up my digital receptionist so that when it transfers a call to an extension it rings rather than saying "Please hold while I transfer your call..." followed by hold music. Changing the hold music under Settings > Music on Hold works, but understandably changes the hold music...
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