Hold Reminder ring

[jeff yager]

Hello All, looking to implement a ring/reminder tone when a call is on hold for X amount of time. How can I go about doing this?

 

[lneblett]

If speaking to "on hold" only, then these are parameters usually set in the phone. Yealink as an example, has a setting that enables or disables the tone and then another that sets the interval by which the tone will sound...if enabled.

 

[jeff yager]

Using all grandstreams and MOSTLY gxp2120's

 

[lneblett]

I took a quick look at the documentation for the 2120 and did not see a similar setting. You might wish to visit the GS forum and submit a query on the matter and perhaps they can advise further on how to do, if available, or perhaps include in a future firmware release. In the meantime, you could explore "parking" and its available options. Take a look at the settings and you will see some options on how it works.

The 1450 model has a call waiting tone enable and disable which I did not see in the 2120. Sometimes, the manufacturers will use essentially the same methodology for the two (call waiting/hold functions with regards to tones) but I could not really tell if that was the case.