Holiday hours

[NickD93]

Hey,

I'm new here on the forum but working about 6 months with 3CX as an admin.
For the Newyears period, I applied some settings in the holidays menu.
I made the setting to be fully closed for a range of days (1, 2, 3/1/2021) in Timezone & Office Hours and Holidays and at SIP Trunk menu, the specific hours for the SIP Trunk are from 9h30 - 12h30, 13h30 - 18h, except on sundays.
But when somebody called during the office hours, they got the closing prompt and not the holiday prompt as set in Timezone & Office Hours and Holidays.

Did the SIP Trunk overrule the holiday hours?
Doesn't in Timezone & Office Hours and Holidays overrule specific SIP Trunk hours?

 

[Saqqara]

Did you tick 'Play Holiday prompt when it is a global holiday'

 

[SteveITS]

Similar thread at https://www.3cx.com/community/threads/global-holiday.78222/

 

[NickD93]

Did you tick 'Play Holiday prompt when it is a global holiday'

View attachment 19887

No, but why did the closing prompt play when the office hours were open?
So if I tick this on, all the Holidays that I set, will automatically overrule the sip trunk hours?

 

[SteveITS]

The "play holiday prompt" checkbox is what has the holiday hours override the SIP trunk. The office hours should apply as normal though so that's a bit strange. Can you verify the time of the call in the call log?

In the thread I linked, the holiday setting didn't work on Jan. 1 for me but worked fine yesterday so it's unclear why it didn't work as scheduled. Perhaps if I had re-saved the Jan. 1 holiday that would have made it kick in, I don't know...guess I'll have to test that on the next holiday.

 

[YiannisH_3CX]

These settings are granular to allow for more flexibility. To hear the holiday prompt you need to enable the option "Play holiday prompt when it's a global holiday" as mentioned.
But if you have enabled the option "Apply these office hours even if it's a global holiday" then calls will follow the set office hours. So you can have trunks that follow the holiday rules and trunks that do not.
Same options apply for Inbound rules so make sure that your inbound rules are configured correctly. Inbound rule settings will override trunk settings.