We are using the latest version of 3CX (v11, SP4)
I cannot find any documentation on how the holidays are supposed to work. The best I found said that if it is a holiday, the prompt should be played first, then directed to the HOL digital receptionist.
When a holiday is set, it does make the entire system Out of Office. However, it never plays the prompt that I select in the holiday dialog, and it never transfers to the HOL digital receptionist. It pretty much acts as if the office is outside of business hours.
Any ideas?
Thanks,
Greg
I cannot find any documentation on how the holidays are supposed to work. The best I found said that if it is a holiday, the prompt should be played first, then directed to the HOL digital receptionist.
When a holiday is set, it does make the entire system Out of Office. However, it never plays the prompt that I select in the holiday dialog, and it never transfers to the HOL digital receptionist. It pretty much acts as if the office is outside of business hours.
Any ideas?
Thanks,
Greg
