Solved Hosting license query

[south14]

I have a customer who currently has a 4SC Pro license hosted with 3CX. They have decided that they no longer require the features on the Pro version, which expires shortly, but do require the hosting with the free version.
Due to your license/ version changes I am not entirely sure what you provide for free now, before once the Pro version expired it went to the Standard version, is this still the same? Should I just renew the hosting and let the Pro version downgrade, or is there a need to swap to your Startup product and if so will this switch automatically?
Don't want to be left in a couple of weeks with a customer complaining that they have no phones.
Thanks

 

[AndreasC_3CX]

I have a customer who currently has a 4SC Pro license hosted with 3CX. They have decided that they no longer require the features on the Pro version, which expires shortly, but do require the hosting with the free version.
Due to your license/ version changes I am not entirely sure what you provide for free now, before once the Pro version expired it went to the Standard version, is this still the same? Should I just renew the hosting and let the Pro version downgrade, or is there a need to swap to your Startup product and if so will this switch automatically?
Don't want to be left in a couple of weeks with a customer complaining that they have no phones.
Thanks

Hello south14,
The policy is still the same where the license will revert to our Free edition if not renewed.
However, since your customer needs the Hosting, you would need to first downgrade to 4SC Standard which is our Free edition and then renew the hosting by itself.
Please also keep in mind that if the hosting is not renewed while still active and instead left to expire, you would not be able to renew it and would need to upgrade back to Pro again in order to be able to have hosting with 3CX.
To downgrade, we would need to receive an email at [email protected] from the registered email address on the license requesting the downgrade for the specific license key/subscription.
In regards to StartUP, if you were considering of creating a StartUP system for them in order for them to try out, it should be very easy to do so from your Partner portal > My systems tab > Add Customer > Hosted > StartUP.