Hot Desking Extensions not showing under 'Phones' - V18.0

[Al3cX]

Hello,

We are having an issue where intermittently users signed in to phones as a hot-desking extension are not showing under the 'Phones' section.

We have been asked to reboot all services and do a capture, however, this is a very active customer and it would be very hard to find a time to do this.

So I am posting to see if anyone else has experienced the same or similar issue and possibly has a solution?

Many thanks in advance.

 

[ChrisC_3CX]

Hotdesking devices should show in the phones section regardless of whether the extension is logged in or not. This of course provided that the HD or normal extension configured on the IP Phone is registered. That said, if this is not happening for you, looking into the matter further by analyzing logs or packet captures would probably be the only option so I highly recommend you stick with the support case you've already submitted.

I understand that it might be difficult to find a window during which to halt PBX operations but simply restarting the services should not take more than a couple of minutes especially on v18 which runs on Debian 10 and is much more efficient.