Hotdesking - problem with T46S

[nicoonline]

Hello,

I have configured a Hotdesking phone. When the user is logged in , the phone is there and is not provisionned (we have to reboot it)
I don't know what i have to do , i cannot assign it as it's already assigned ot HD00001

 

[JohnS_3CX]

Hi @nicoonline

It looks like your phone is not even provisioned as a HD00001 extension yet. It appears as "New"

I also appears that you are on the wrong firmware version.

Please start by reading the Yealink guide carefully, because you need to complete two critical tasks first:

a) install the minimum required version of the firmware

b) when the above is done, go ahead and install the latest version of the required firmware

Everything is covered entirely in this guide, if you follow all the steps it will bring you up to date, and you may then finally provision your phone to HD00001

https://www.3cx.com/sip-phones/yealink-t4-series/

 

[Saqqara]

Check out

 

[nicoonline]

Hello,

Thanks for all. Indeed it was a problem of firmware.