Hotel Services Module and Oracle Interface

[alec jackson]

HI

We have had the Fidelio PMS integration working for a number of weeks on our clients site but just recently we're having to restart the service every day for the Oracle integration to pick ths system up. Curently running Professional v 16.0.5.619. Is there any comms setting and log to help us identify any cause for the commuication drop?

Many thanks

 

[JohnS_3CX]

Hi Alec,

Not sure what may be causing this but you can take a look in the Instance Logs\HotelModule.log from the activity log page

 

[alec jackson]

Thanks John, we are having to restart the service every day:


any idea what might be causing this to drop? Both 3cx and oracle are static ip's

 

[JohnS_3CX]

Not much to go on from what I see here but Fidelio integration acts as a client, so perhaps you also need to check logs on the Oracle PMS server side.