Hotkeys on Desktop App -Dialer not refreshing

[241ps]

Hi,
we have a few problems with the 3CX desktop app as well as the hotkey:

1.) If you mark a number and want to dial it with a hotkey, the dialer does not always show the marked number, but the one you marked before.

2.) If you mark a number and want to dial it with a hotkey, the dialer will not show the marked number, but the string that was put on the clipboard with "CTRL+C" at some point.

3.) The client often freezes, i.e. both the dialer and the desktop app. So that these can be operated again, the windows must be moved.

Desktop APP version 18.7.10 on Windows 10 + Windows 11

Does anyone have similar problems and suggestions for solutions? If so, can anyone confirm that with the update to V3 and desktop app 18.8.508 these problems no longer occur?

Thanks a lot

 

[NickD_3CX]

Hi!

I think you should upgrade to 18.8.508 and try it, I haven't seen any comments regards the hotkeys so far.

Just to explain though exactly how this works. You have set the hotkey for "Copy number from clipboard" to e.g. "Alt + V".

Case 1:

1. Copy a number in a Word document (Ctrl+C), de-select the number you copied, then press Alt+V --> It will paste the number you copied into the Dialer.
2. Highlight another number somewhere else but do not copy the number, just leave it highlighted, then press Alt+V --> it will paste the highlighted number into the Dialer
3. Now deselect the number in step #2 you had highlighted and press Alt+V again --> The number from step #1 will be loaded into he Dialer

What I want to outline with this is that the hotkey loads the highlighted text, but if there is no highlighted text, it will take what is in the clipboard.

 

[241ps]

Hi NickD_3CX!

thank you very much for the feedback. Upgrading is not currently possible as we have a Respberry Pi in use. However, we have been observing this issue since the introduction of hotkeys in the desktop app.

Regarding your feedback on Case1:
Yes we have set the shortcut "Copy number from clipboard" to a key combination. We have tried different shortcuts here.
I can confirm that a number was highlighted and then the shortcut was pressed, but then not the marked number but the one marked in the clipboard "CTRL+C" was pasted in the dialer.
I'm surprised that I don't find any other messages about this in the forum, in our company this phenomenon occurs again and again with almost all extensions. That is about 20 extensions.

 

[NickD_3CX]

It could be that all our tests are now performed on the newest build of the Desktop App.
Although we did not explicitly improve anything in this area between the version you are running and the latest version, with each new release, we also make general improvements that may have had an effect on this.

So, you need to upgrade to check further.

I understand though the RPi limitation you are having.
A suggestion we give users currently in this position is:

1. Move your 3CX installation into the Cloud (Hosted by 3CX or your own Hosting Provider)
2. Re-use the RPi you have on-premise and convert it into an SBC for your IP Phones.

This will allow you to go to the latest version.
Added bonus, if you go with Hosting by 3CX, you will have our team look after your instance while you are sleeping!