Hourly Reports Month by Month

[dennisc]

Hi All,

We were asked to generate a report on all unanswered/answered calls going to a queue group. But they would like the report generated in an hourly view from a month to month perspective. Is this possible using the report type 'Queue Answered / Unanswered Calls (Graph)? It looks like this has been asked before: https://www.3cx.com/community/threads/reports-by-time-range.60208/

But I don't believe it has been implemented as a feature yet. So if my alternative would be to generate a hourly report each day of the month, can that be an automated report? Or will I have to manually generate an hourly report each day?

Thank you!

 

[ChrisC_3CX]

I'm afraid that would not be possible to automate so all I can recommend now is look through our Ideas Section to upvote any similar feature requests such as this one: https://www.3cx.com/community/threads/hourly-reports.74414/

Alternatively, you could utilize 3CX's CDR however, as mentioned here, it is raw data that you would need to parse yourself possibly using 3rd party software.