Solved How Authentication is done with a Bearer token

[Thomas Six]

We need to make a crm template to connect to our crm. Authentication is done with a Bearer token. This will be send in the Request header. How can I add this in the xml template? I've tried with the 3cx crm integration wizard, and selected basic authentication with API key (no option for bearer token). But that's not working.
When I try, I receive this error message
Server returned a non successful status code - HTTPStatusCode=InternalServerError - Reason=Internal Server Error - Content={ "statusCode": 500, "message": "Internal server error", "activityId": "a3884aa2-09e3-4141-a747-c9c5a84d3e81" }

With postman it's working. Where can I find the log files for this? Someone who has already created an XML template with a bearer token

 

[paulodagraca]

Hello,

I do think that the default "Zendesk V2" does work with a Bearer token.
You can select the CRM, and klick the 'Show Template', to get some information on how this is done (headers).

Paulo

 

[Thomas Six]

Zendesk V2 is working with oAuth

 

[paulodagraca]

Ahh okay, my bad
Sorry about this.

 

[Evolute IT]

Zendesk V2 is working with oAuth

https://www.3cx.com/docs/crm-template-xml-description/#h.y9d8fvk49vst

 

[edossantos_sipcaller]

You can check the ConnectWise template to see how you can add a custom header to your request. Then select No for the Authentication element:
<Authentication Type="No" />

In your case, the header should be "Authorization", something like this:

<Request Url="YOUR_CRM_URL" ...otherattributes>
    <Headers>
        <Value Key="Authorization">Bearer TOKEN</Value>
    </Headers>
</Request>

There, the TOKEN can also be taken from a configuration parameter, so you can change it from the UI when needed:

<Request Url="YOUR_CRM_URL" ...otherattributes>
    <Headers>
        <Value Key="Authorization">Bearer [TOKEN_FROM_CONFIG]</Value>
    </Headers>
</Request>

 

[Thomas Six]

You can check the ConnectWise template to see how you can add a custom header to your request. Then select No for the Authentication element:
<Authentication Type="No" />

In your case, the header should be "Authorization", something like this:

<Request Url="YOUR_CRM_URL" ...otherattributes>
    <Headers>
        <Value Key="Authorization">Bearer TOKEN</Value>
    </Headers>
</Request>

There, the TOKEN can also be taken from a configuration parameter, so you can change it from the UI when needed:

<Request Url="YOUR_CRM_URL" ...otherattributes>
    <Headers>
        <Value Key="Authorization">Bearer [TOKEN_FROM_CONFIG]</Value>
    </Headers>
</Request>
[/QUOTE]

 

[Thomas Six]

Thanks, that's working