Our system shut down at 1am last night and never came back on and I have no idea why.
June 3, 1:01AM I got an email:
3CX Service notification
Following service(s) were stopped recently:
3CXPhoneSystem01 (172.31.17.202)
No one stopped it as I'm the only admin with access and was sleeping. AWS shows no issues and no reboots or server shutting down etc.
When I go to Event Log there's nothing at 1am, just IP phones showing extension unregistered between 12:30 and 1am (1 every maybe 5 minutes or so will just show "Extension 2166 is now unregistered", then at 2am it shows:
3CX System Service ID: 10027
Database maintenance task has been finished. 06/03/2018 2:00:01 AM
Then there's nothing until 9:19am today when I rebooted 3CX after a customer called the owner on his cell saying our main line isn't working, then it shows all devices registering.
How can I determine why it shut down att 1:01am? It's clearly not a failure since it emailed me saying it shut down, but I need to understand why it would just turn off in the middle of the night as customer's were not able to call in for 2 hours so now we have a bunch of escalations and management is demanding to know why this failed.
Are there logs elsewhere that are more detailed as the event log shows nothing. Thanks!
June 3, 1:01AM I got an email:
3CX Service notification
Following service(s) were stopped recently:
3CXPhoneSystem01 (172.31.17.202)
No one stopped it as I'm the only admin with access and was sleeping. AWS shows no issues and no reboots or server shutting down etc.
When I go to Event Log there's nothing at 1am, just IP phones showing extension unregistered between 12:30 and 1am (1 every maybe 5 minutes or so will just show "Extension 2166 is now unregistered", then at 2am it shows:
3CX System Service ID: 10027
Database maintenance task has been finished. 06/03/2018 2:00:01 AM
Then there's nothing until 9:19am today when I rebooted 3CX after a customer called the owner on his cell saying our main line isn't working, then it shows all devices registering.
How can I determine why it shut down att 1:01am? It's clearly not a failure since it emailed me saying it shut down, but I need to understand why it would just turn off in the middle of the night as customer's were not able to call in for 2 hours so now we have a bunch of escalations and management is demanding to know why this failed.
Are there logs elsewhere that are more detailed as the event log shows nothing. Thanks!
