How Do I Disable Webcam And Audio Prompts For My Clients

[Patrick McNamara]

How can I disable the webcam and audio prompts for webinars? We only want to do screen sharing, whiteboarding, change presenters for our webinars and we're having problems with customers being frustrated with the webcam and audio prompts. Since most users aren't techies the prompts only seem to cause confusion. Any help would be appreciated.

 

[YiannisH_3CX]

Hello @Patrick McNamara

Please note that you need to schedule a meeting in order to be able to control what is enabled by default. when scheduling a meeting you click on the settings button and control what participants rights are.

 

[Patrick McNamara]

Thanks for this, but when I do that the user still gets the "webcam not found" prompt. Am I missing something?