How do I log out of the user and change the URL to the new 3cx?

[markphsd]

I can't log in to a new 3cx installation because I can't log out of my current user on the 3cx Windows Client. Seems like it should be something easy to find, but it's not.
The user is restored when I uninstall and re-install the app as well.

 

[SteveITS]

To change accounts you should be able to log in to the web client, and use the apps page to reprovision the desktop app. It can only handle one account at a time.

 

[AndreasC_3CX]

Hello,
Thank you for posting in the forums.
As explained by @SteveITS you can only have one user on the Desktop app at a time.
You would first need to login to the WebClient with a different user/extension and then follow the 2 easy steps on the following guide to provision the Desktop app.
Guide: https://www.3cx.com/user-manual/web-client/#h.d3b3lf2mdzdr

 

[markphsd]

Hi, I think you misunderstand. I don't want to log in more than one user. I can't log out of my current user on the 3cx Windows Client. So I can't log into anything. It's connected to the wrong server. I'm not trying to login to multiple users. I'm trying to log into the correct account.
Where would I change the login on the Web Client, there is no option to log out, or log in with another account.
How can I reprovision the client if the client isn't connected to the same server? It wouldn't recognize any change.

 

[SteveITS]

Are you using the Desktop App or legacy Windows Client? They are different and you posted in the Desktop App forum.

There is no way to log out of the Desktop App. If you reprovision it using a different extension/server, you connect the app to the other extension/server.

To log out of the web client, click your icon in the upper left and choose Exit Client. (yes "exit" is kind of incorrect terminology there).

In the legacy/v16 Windows Client, click Settings, then Configure Accounts, then there is a trash icon to remove an account:

 

[markphsd]

t's the 3CX Desktop App for Windows. I don't know where I would reprovision a new link to download the Desktop App.
It's not the legacy it's not the webclient.

 

[SteveITS]

In the web client of the new extension click Apps in the lower left:

Then click the Desktop App icon.
Then click Provision.

 

[Karl Grimm]

I find it incredibly frustrating when features get removed, and 3CX calls it an "upgrade". How can your programmers possibly think this is an improvement, when some of what used to be there is now gone?

Can you please restore the ability to quickly switch Users within the Desktop App. No, we do not use the web client nor will we, for reasons I am not going into here. Please just LISTEN to your customers for a change.

 

[bitn2]

I find it incredibly frustrating when features get removed, and 3CX calls it an "upgrade". How can your programmers possibly think this is an improvement, when some of what used to be there is now gone?

Can you please restore the ability to quickly switch Users within the Desktop App. No, we do not use the web client nor will we, for reasons I am not going into here. Please just LISTEN to your customers for a change.

This option was never there... It was always provisioning over the webclient.

 

[Karl Grimm]

The last v16 enabled easy switching between users. V18 is the problem.

 

[ravioli]

To remove your account without uninstalling the app go to:

1. Windows Settings
2. Apps
3. Installed Apps
4. 3CX
5. scroll down and click Reset.

This will reset the 3CX V20 app and you need to provision the app again.