windows app

  1. JamieLewisIBT

    Attended Transfer Windows App, Click to type

    On the old Desktop App you would be able to press attended transfer and then type straight away to where you will transfer to. In the Windows App you need to press Attended Transfer then click on the dial space then type. Can this please be looked into.
  2. JamieLewisIBT

    Windows App Missed Call Timer

    Could I please ask that missed calls show how long they rang before they then went to overflow, this worked on the Desktop App but not on the Windows App.
  3. ArneDery

    Incoming call shows number - when answered you stay on team page

    By default we have the view of our Client on team. When a incomming number is answered, then the view stay on team, and does not switch to the numberblock. Is there an option that i have missed to when answered, the view of the app changes by default to the callcontrols? This would a awesome...
    • ArneDery
    • Thread
    • callcontrol softphone windows app
    • Replies: 7
    • Forum: Windows
  4. SpotICT

    Windows app, hotkey to open dialer stops working after 1 time

    Dear reader, A Customer of ours who uses the windows app on their systems found an issue with the Hotkey to open the dialer. Whenever you setup a hotkey to open the dialer it works 1 time after that it stops working completely unless you open the hotkey page and close it again then it works...
    • SpotICT
    • Thread
    • dialer hotkeys not working windows app
    • Replies: 3
    • Forum: Windows

  5. Any chance of the following features for chant in the 3CX Windows App

    Just wondering if there are any plans for the following in the 3CX Windows App: Chat notification sound - we would prefer to use the Windows App because of ease of deployment but there is no notification sound for incoming chats. We are aware that browser chat does have a notification sound...
    • MCBMIT
    • Thread
    • chat chat group chat notification chat sound windows app
    • Replies: 0
    • Forum: Windows

  6. 3CX Windows App v20.0.746.0, March 2025 - QUICK MEETING MISSING

    The latest update to the Microsoft Store no longer allows quick meetings or possibly the latest update to Hosted 3CX removed settings? Clicking on the "Meet" button: Brings up a web browser with the start-meeting controls in the prior version, the latest version stays in the app and shows a...
    • MontEnt
    • Thread
    • 20.0.746.0 windows app
    • Replies: 5
    • Forum: Windows
  7. NickEmpireComm

    Blind Transfer "Quirk"

    Good Afternoon. I've come across an odd quirk that was brought to my attention by a customer of ours. When using the Windows app, and mobile app (Android and iOS), the blind transfer isn't behaving as it normally would...or did. A user will receive a call and intend on transferring that...
    • NickEmpireComm
    • Thread
    • android app blind transfer ios app web app windows app
    • Replies: 3
    • Forum: Windows

  8. V20 3CX NEW Windows app resizeable?

    Hi, I recently downloaded the V20 Windows app to replace the windows app from version 16. Is it possible to resize the dialer like the old one in version 16? Or is this coming in a future update? We also had multiple request coming from customers that they are unable to copy phone numbers from...
    • randyy
    • Thread
    • v16 v20 windows app
    • Replies: 5
    • Forum: Windows
  9. ArneDery

    Windows softphone app - active call always visible

    I would like to pitch in on the idea with some possible visuals. This gives you control over the ongoing call even if you are looking for something in one of the other tabs. As this would greatly improve the usability of the app. You can see 4 buttons added: Hangup, Mute, On Hold and open the...
    • ArneDery
    • Thread
    • active calls softphone windows app
    • Replies: 0
    • Forum: Web Client
  10. ArneDery

    Use of chat templates

    Hi, Will the use of chat templates be possible from within the Windows softphone app? Currently we already have the chat option, hower it would be very usefull to be able to apply chat templates. I'm not looking to configure the templates, this can be done via the PWA, however using them would...
    • ArneDery
    • Thread
    • chat templates windows app
    • Replies: 2
    • Forum: Windows
  11. ronenba

    3cx ring Windows web and phone simultaneously - V20

    I setup a Grandstream phone with the extension but now it doesn't ring on the web and on the Windows app how can I set it up so it will ring on the Windows app, web, and phone simultaneously?
  12. TLCtech

    New 3cx windows App sends users to the web app to chat

    I began to upgrade our staff from the chrome web app to the new windows app. Reading about it, it was described as being like the mobile app. But the chat button is hidden on every install I have, and sends users to their browser to chat. When we found this out, our staff elected to go back to...
    • TLCtech
    • Thread
    • chat v20 windows app
    • Replies: 2
    • Forum: Windows

  13. Desktop App cutting calls when taking off hold

    Since our PBX updated to 18.0.6 build 908 last night and the desktop app updated when calls are taken off hold the call is cut. Desk phones, web clients, and mobile apps are all fine. We have tried reinstalling the desktop app but to no avail. Has anyone else experienced this?

  14. How do I log out of the user and change the URL to the new 3cx?

    I can't log in to a new 3cx installation because I can't log out of my current user on the 3cx Windows Client. Seems like it should be something easy to find, but it's not. The user is restored when I uninstall and re-install the app as well.

  15. Solved Click to Call in Gmail

    Hello, We enabled click to call feature using the new Windows App, it works great except in Gmail contact card. We use Google Workspace, internal extension numbers are added in Google Contacts info, when you receive an email in Gmail if you hover over the sender or recipient Gmail present a...
    • Ayman
    • Thread
    • click2call windows app
    • Replies: 4
    • Forum: Web Client

  16. 3CX webclient/windows app - auto detect headset

    Hello together, my idea is related to the frequent changes of workplace due to the Covid-19 pandemic. Our employees have a Sennheiser headset at home and at the office. These headsets are each recognized as a separate device in Windows Device Manager. Many employees set their headset as default...
    • PhilK
    • Thread
    • desktop app headset headset integration sennheiser v18 3cx webclient webclient windows app
    • Replies: 0
    • Forum: Web Client

  17. Dropped calls

    We have been experiencing issues where inbound calls drop 1 second after being answered. We are using the new v18 app with Jabra headsets. A restart of the PC will fix the issue.

  18. %CallerDisplayName% in CTI vs. Softphone

    I have set prepending group/queue/did to CID. Is is displayed as it should on the softphone and the deskphone display in the format of "QueueName:+12345678".Here is where it becomes interesting: If the Windows client is in Softphone mode, upon answering the call from the Windows app...
    • damjanev
    • Thread
    • callerdisplayname cti windows app
    • Replies: 2
    • Forum: Web Client

  19. 3CX Windows App Mic not works at home

    Hello all, We have notebooks in the office, which the employees also take home. The notebook always runs the latest Windows 10 Enterprise x64 with the 3CX Windows app. Although the infrastructure in the office is identical to the infrastructure at home, the 3CX app does not work at home for any...
    • mr412
    • Thread
    • 3cx client 3cx client for windows 10 microphone microsoft windows 10 windows app
    • Replies: 3
    • Forum: Web Client

  20. Plantronics headsets over RDP with RemoteFX - 3CX app resetting to Primary Sound Driver

    We are testing redirecting our Plantronics headsets over RDP with RemoteFX. We can successfully enable headset call control (answer/end calls with button on headset) by installing Plantronics Hub and the 3CX Windows Soft Phone on our terminal server – call control only works when the Plantronics...
    • dalep
    • Thread
    • 3cx windows plantronics plantronics call control softphone rdp remotefx windows app
    • Replies: 6
    • Forum: Web Client
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