Solved How do I make it Stop auto closing my SMS conversations??

[PhoneNerd]

It's beyond frustrating that when I look to resume a text message conversation with a client a day later, the conversation is gone and has been auto-archived / closed. It appears no matter what I do, I can't bring it back and continue the conversation like we do on our cell phones everyday.

All I find is: "Chat closed automatically due to no answer within the configured time frame."

I understand the value of this in a web chat situation but not SMS. It's a major hindrance. Is there a way I can change this so it doesn't happen?

Thanks in advance for any advice.

 

[YiannisH_3CX]

Hi @PhoneNerd

This is an option that can be disabled universally from the management console. Just navigate to "Reporting / Chat Logs / Settings.


You can disable it completely or adjust when this occurs.

 

[PhoneNerd]

Thank you so much!!