sms issue

  1. SMS Messages showing UTC time instead of correct time zone

    Hello, I'm trying to get SMS texting working with our new 3CX system we rolled out and while texting inbound and outbound are working the timestamps on the inbound seen to be stuck on the UTC time zone. Time stamps on the external cellphone were showing correctly. Here is a screenshot of what is...

  2. 3CX SMS thru SIP - Questions

    This is most likely a very silly question but all of the current documentation for setting up SMS through an existing SIP provider is outdated, at least that I can see. When setting up SMS on the webclient, after selecting my provider and navigating to SMS, it asks for the following information...
    • Walnut
    • Thread
    • sip sms issue
    • Replies: 3
    • Forum: SMS

  3. How to differentiate on which DID an inbound SMS was received?

    Hi there, I have one user with 2 DIDs assigned. When I post to the 3CX API using each "to" number, I can see that 2 distinct "chats" are created. When I reply, it uses the correct DID for the reply. There doesn't seem to be any way to distinguish in the interface, though, so although the...
    • iaindooley
    • Thread
    • sms sms did sms inbound sms inbound did sms issue
    • Replies: 1
    • Forum: SMS

  4. SMS is not working when I add the weblink URL.

    Hi All, I'm not able to send our RMM URL via SMS. I checked and it seems that we can receive web URLs in SMS. but when we try to send one it shows an error (Event ID 30030).
    • Nobi0987
    • Thread
    • sms issue sms outbound
    • Replies: 4
    • Forum: SMS

  5. Some numbers are experiencing issues with outgoing SMS.

    We are experiencing issues with sending SMS to certain numbers, even though they are in the same format. When I attempt to reply to incoming messages, it works fine. However, if I am sending to a new number for the first time, delivery fails and displays a red ‘X’ mark. I’m using Flowroute SIP...
    • TriplR
    • Thread
    • sms issue sms outbound
    • Replies: 5
    • Forum: SMS

  6. Solved unable to receive SMS message via 3cx mobile app on an iPhone

    I have a user who can send messages but is unable to receive them when people reply. This has just started happening in the past 60 days. prior to late April he was able to do both I have reviewed the forums and seem instances from a while back but the suggested causes have been checked...
    • jschmidt
    • Thread
    • sms issue
    • Replies: 3
    • Forum: SMS

  7. SMS-related issue with MFA codes

    We are using 3CX Enterprise hosted (by 3CX) with Flowroute as our SIP trunk. We set up SMS/MMS in both 3CX and Flowroute a few months ago, and all was working well. We have recently noticed (in the last month or so) that our 3CX DIDs can receive SMS messages from private individuals, but SMS...

  8. Number you specified has active conversation with [Call Queue]

    When trying to send an SMS message to a technician's cell number from the 3CX Chat page, I get the message, "Number you specified has active conversation with extension 812 SMS Techs already." I've gone through every chat listed in Recent or Archive and verified each was either closed, deleted...

  9. Solved How do I make it Stop auto closing my SMS conversations??

    It's beyond frustrating that when I look to resume a text message conversation with a client a day later, the conversation is gone and has been auto-archived / closed. It appears no matter what I do, I can't bring it back and continue the conversation like we do on our cell phones everyday...
    • PhoneNerd
    • Thread
    • sms issue
    • Replies: 2
    • Forum: SMS
  10. otmoya

    Outbound SMS not enable for all users

    System specs PBX Version: 18u6 Self-Hosted SIP Trunk: bandwidth Issue: I previsouly had all users enabled for SMS outbound using the main DID and a single user for inbound. In the Web client I am forwarding the SMS to the single extension as a destination, but none of the other users can't send...
    • otmoya
    • Thread
    • sms sms issue
    • Replies: 5
    • Forum: SMS

  11. Upgraded to alpha U6, now Twilio SMS routing not working

    I know this is all alpha and should expect issues, and I do. I have encountered an issue with the SMS feature after this recent upgrade. My current setup: Multiply did numbers at Twilio. I have the trunk set up and working to initiate and receive calls with the main trunk DID and other DIDs On...
    • DougH
    • Thread
    • sms issue twilio u6 upgrade
    • Replies: 2
    • Forum: SMS
  12. ndakena

    Archive SMS

    Hello Team, I wanted to know 1. Can I automatically archive or purge all messages sent/received by all extensions in 3cx? 2. Can I integrate the SMS feature in 3cx with a non-supported provider? if yes, how? I am using 4sc pro license Thanks in advanced
    • ndakena
    • Thread
    • @sms sms sms issue sms provider
    • Replies: 5
    • Forum: SMS

  13. New v18.5 SMS setup in 3CX: Voice and SMS can no longer go to different destinations

    We were going to change our own internal 3CX SMS over to the new v18.5 sms update, but there is a major issue with how it works now. The issue is that the voice portion of a number and the SMS portion of a number have to go to the same destination. All of our customers, including us, do not do...
    • Krhunt
    • Thread
    • sms sms issue
    • Replies: 1
    • Forum: SMS
  14. eholloway

    3CX - Twilio SMS Not Working

    Hello all, I have configured Twilio and 3CX hosted instances to support SMS. If I test on either side it gives the success message that a test message was successfully sent. However, if I set a message to be received on any number that has SMS capabilities it is not received. The 3CX...
    • eholloway
    • Thread
    • hosted by 3cx sms issue twilio
    • Replies: 6
    • Forum: SMS

  15. SMS / MMS not working after update

    Hi Everyone, I am using Flowroute for my provider and I have had no issues with 3CX and sms until I did a software update that was showing up in the update portal, and I realized that no longer are we able to receive SMS or MMS I have looked at the logs in Flowroute that the messages are coming...
    • benlv
    • Thread
    • 3cx issues with sms/mms flowroute mms mms issue sms sms issue
    • Replies: 4
    • Forum: SMS
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