How do the Voicemail - options work?

[ghdefouw]

Hi,

I have setup 3CX from scratch, using the latest v7 setup files.
Everything is setup and working, except for the Voicemail setup.
When I call my voicemail extension 99, it says: you have # message, press * to play, press 9 for options.
When I press 9, nothing happens, the line stays connected, but it just quiet.

What I've tried to resolve:
- Tried this with IP phones (Snom 320 and 370), as well as the 3CX Softphone
- Restarted Voicemail and Digital Receptionist
- Restarted the whole server
- Ticked "Keep alive" under General, Options.

None of these options worked to resolve the problem.
Do you have any suggestions, apart from reinstalling 3CX itself?

 

[mbaltus]

Re: Voicemail - options does not work

Running Windows 2008? Perhaps you have not configured the MP3 codec.
For that you need to enable the Desktop Experience (see http://support.microsoft.com/kb/947036)

 

[ghdefouw]

Re: Voicemail - options does not work

Hi,
Indeed Windows 2008 (Small Business Server).

Strange thing is that all other (Mp3?) prompts do work, only pressing 9 for the options menu doesn't work.
But I will certainly try your suggestion and install Desktop Experience.

 

[mbaltus]

Certain files are .WAV and some are .MP3. It sounds (no pun intended) like the problem I had. Installing Desktop Experience solved the problem for me.

 

[ghdefouw]

Mark,

It worked, installing Desktop Experience fixed it. Thanks for the tip!