How to add 0 in DID when received inbound call

[bluetel2]

Hello,

anyone can said me how we can add 0 when we received inbound call. for exemple when have an external number like 06 84 xx xx xx, but when softphone or physical phone received call, it's write 6 84 xx xx xx.

and for 3cx assistant don't resolve name, because it's write with 0.

we have patton 4638, and 3cx v7.1.711

tks

 

[wzaatar]

I asked the exact same question a year ago, of the 3cx guys said that they didn't have it, but that was in v5 or 6 if my memory serves me well. Check this post: http://www.3cx.com/forums/prepending-digits-on-callerid-8598.html
I did check on v7, it's still not there. Maybe adding it to the wishlist!

Although I did find this feature in another free SoftPBX by NCH which allows you to add whatever you want at the beginning of the number.

 

[bluetel2]

I asked the exact same question a year ago, of the 3cx guys said that they didn't have it, but that was in v5 or 6 if my memory serves me well. Check this post: http://www.3cx.com/forums/prepending-digits-on-callerid-8598.html
I did check on v7, it's still not there. Maybe adding it to the wishlist!

Although I did find this feature in another free SoftPBX by NCH which allows you to add whatever you want at the beginning of the number.

thank for your answer.

we wait an answer of admin, or developper to see if we can do anything.

thaks

 

[wzaatar]

De rien, cher collègue.

Bonne journée,

W.

 

[mbaltus]

I had similar problems with my Patton 4960, but this is just a setting in the Patton that needed changing. After that, the Patton adds the prefix-0 thus reporting the correct number and the problem was gone.

 

[wzaatar]

That fixes it at a gateway's end... And only if the gateway supports it. How about if you have a VoIP provider?

It would make more sense to see this feature in 3CX.

Cheers,

W.

 

[mbaltus]

Very true, if it wasn't for a glitch in the E.164 representation by the Pattons, If I remember correctly (and this then applies to my SmartNode 4960).

Furthermore it solves (or actually works around) the problem TS currently has

 

[bluetel2]

and for patton 4638 there is solution ? maybe in next firmware ?

 

[mbaltus]

On the SmartNode 4960 I had to set-up the options National Prefix and International Prefix (with 0 and 00 respectively) on the Configuration tab of the Telephone/Call-router options.

Perhaps a good idea to include them in the SmartNode config template included with 3CX?

The v5.3 commands in the config file are (i.e. the relevant part of the config file):

context cs switch
  digit-collection terminating-char # append-terminating-char set-address-complete-indication
  national-prefix 0
  international-prefix 00

 

[bluetel2]

Ok ,thks mbaltus, i will look this monday for 4638.