How to analyze unanswered calls + caller waiting time by department during office hours

[PBX128]

Hey,

we would like to analyze
1. how many unanswered calls in %?
2. normal waiting time until answer?

- per Department (users + ring groups + queues)
- per month (last 12 months)
- only during office hours (or at least: mo-fr 9-12 and 14-16)

How could we archive that? Ideally without grafana etc? Just by an normal 3cx report?

Is there any way to export that needed data by 3cx admin csv?

 

[KyriacosS_3CX]

Hi,

Perhaps take a look at this tutorial, it could be what you are looking for:
https://www.3cx.com/blog/news/visual-call-reports-excel-google/

Also the forum thread under that Blog includes further clarifications etc.