How to Automate Ring Group Membership

[lambertelliottp]

We have a specific edge case wherein 2 users need to become members of a ring group on a specific day at during a specific timeframe to receive calls while other team members are training.

Is there a way to automatically add a user to a ring group during a specified date and time, then remove them after the time has passed?

This would keep the IT Team from having to use calendar notifications to remember when to add and remove these users, and prevent the team from missing the timeframe accidentally.

 

[Saqqara]

Look at autoswitch function where you can change the status of the phone - one of the options is accept calls from groups.

https://www.3cx.com/docs/manual/pbx-extension-management/

 

[SteveITS]

Possibly use two ring groups and change the call routing based on time of day? VoIPTools may have something to facilitate this...?

 

[ChrisC_3CX]

Look at autoswitch function where you can change the status of the phone - one of the options is accept calls from groups.

https://www.3cx.com/docs/manual/pbx-extension-management/

To add to what @Saqqara said, you could specifically use the Custom 1 profile status. Provided these extensions are not members of other Ring Groups you can:

1. Add these two extensions to the said Ring Group.
2. In their "Available" profile status disable "Accept Calls from Ring Groups"
3. In the "Custom 1" profile status (Lunch) enable "Accept Calls from Ring Groups"

The only thing left to do is to automate the switch, you may be able to do this with a CFD. The question is though, would the above work for you if the profile status were automated? Are these extensions not part of any other Ring Groups meaning that having the "Accept Ring Group calls" disabled for their Available profile status is not a problem?