Solved How to be removed from CloudFlare IP Blacklist

[Daniele C]

Hello,
we have an installation 3CX in our local network that works just fine.
But, we have a problem with the updates, because, it seems that out IP is blocked by the 3CX servers.

This is the Log from Management Console:

2023/08/02 08:28:22.118|11556|0070|Err|[ProductUpdater.Services.DefaultUpdateDefinitionProvider] Request to https://downloads-global.3cx.com/downloads/v180/hotfixes/hotfixes.xml has failed with message $Server returned 'Forbidden' when 'https://downloads-global.3cx.com/downloads/v180/hotfixes/hotfixes.xml' was requested

I find this log for more than a month on out 3CX Log.

I see that, trying to open that page from downloads-global.3cx.com from our IP address, the connection is blocked by CloudFlare.

Is there a way to ask for an IP address to be remove from CloudFlare Blacklist?

Thank you in advance.

 

[YiannisH_3CX]

Hello @Daniele C

What PBX version are you running? Also do you get an error when clicking on updates?
What is the issue exactly apart from the error in the logs?

 

[Daniele C]

Hello,
our 3CX is 18.0 (Build 312) (18.0.7.312, from the Update Page) (see attachment)

Clicking on the "Updates > Click here to visit update page" it does not give any error, actually.
I can see in the page that there is an update with Type Alpha (New 18.0 Update 7A Alpha Security - 18.0.7.424), but I have seen a post on the blog with the release of the Update 7, so it seems to me that the list is not refreshed correctly. (second attachment)

I've inspected the 3cxManagementConsole.log on the PBX and I found there the error in the hotfixes.xml, but now I'm confused, because, I tried to open the link on my phone (outside the our net) and it still give forbidden...

I have attached the full log from 3cxManagementConsole.log when I open the Updates page on the console.
It seems that the only request failed is the hotfixes.xml, the others are all on status 200.

 

[YiannisH_3CX]

What you are seeing is actually correct. Version .424 was released as an optional security update and was followed by version .441 which is the more stable version. You could update to those if you'd like or wait for update 8 final which includes all the improvements plus much more.

The error you are seeing in the log is also normal. Is a repository that is no longer used but it does not prevent you from updating.

 

[Daniele C]

Hi @YiannisH_3CX
thank you very much! I was worried for nothing...

 

[YiannisH_3CX]

You are welcome. Glad I could assist.