How to best deal with Robocalls?

[Frank86]

Since switching to 3CX, our front desk has been getting a couple of robocalls a day. What is the best way to address this issue?

 

[Allen_Miller]

Use Digital Receptionist - automated dialers usually aren't able to enter key tones to take menu selections.

 

[cobaltit]

The two aren't related. 3CX has no bearing on calls until they actually ring in. Its just coincidence.

As far as how to deal with them, you have a couple options;

To prevent them from coming in at all:

• See if your provider can help (we offer the business version of Nomorobo on our SIP trunks).
• Put something between your dial tone and 3CX that can screen calls

To handle them after they hit 3CX:

• CFD app (maybe) that can do the same thing as the first two options.
• DR like @12494

 

[leejor]

You are lucky if it is only a couple of calls a day. The DR method is the simplest, and easiest way of dealing with these. Even a greeting such as "Thank you for calling XZY company, our hours are 8am to 5pm, Monday through Friday, we're located at 1234 Main Street, Chicago, press 1 for our receptionist".
Keep it short, make it seem as if you are providing the callers with information rather than obviously screening the calls.