How to change allowusebusygroup to 1 with 3cx hosted?

[TELMOVE]

We have MULTIPLE clients requesting 2nd call ring group access.
In our research it looks like setting allowusebusygroup to 1 will allow us to achieve this for our clients.
We have 3cx hosted and don't know how to access the hosted server to change this.
Can anyone please point us in the right direction? Thank you!

 

[YiannisH_3CX]

Hi @TELMOVE

Please note that this option is not available in Hosted by 3CX installations as there is no access to the customer parameters settings. Even if there was I would recommend against using it as the option may cause issues elsewhere (hence it was never available through the management console).
The entire purpose of Ring Groups is to poll multiple users so if one is busy another can take the call. If you want people waiting on hold then use a queue which does just that.

 

[VoIPTools]

I once saw a 3CX engineer pose the question "If we wanted you to use this option, how hard do you think it would be to put a checkbox in the user interface to enable this feature"? This setting has been discussed 10,000 times on the forums and clearly 3CX doesn't want this used. However.... I used it for years without obvious problems. Still, 3CX has a much bigger pool of users that they can draw upon for testing and clearly they HAVE had problems with customers using this setting. My advice is ... do not use this setting.